Cancellation Policy

GroFarms Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Return & Refund Policy

GroFarms Private Limited is partnered with leading stores in every city and town to take care of receiving orders and delivery of products ordered. Products will be delivered by the partnered stores in good condition as expected.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, GroFarms Private Limited and/or it’s Partner stores will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team at within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest partnered Store to get such cases addressed.

GroFarms Private Limited does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

• The customer should notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.


Refunds are only possible in the following cases:

• Cancellation of an Order before being shipped
• Cases where:

o Customer refused to collect the delivery
o Customer wasn’t available during stipulated delivery attempts made by our partnered stores
o The delivery address was wrong / unreachable

For case 2, we will process the refund after receipt of the advice from partnered store by GroFarms Private Limited. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
• Orders paid by net banking accounts will be credited back to bank account.